Interpersonal communication
We all have to communicate, every day, in many ways, with many different people. And we have to communicate well, including when it becomes difficult. Like any skill we can improve what we do if we know how. I have over 12 years experience teaching communication skills, facilitating interactional competence group work and coaching for excellence in communication. I can enable you to improve and achieve outstanding results.
I offer individual coaching, group work and tailored interventions to enhance your effectiveness in communication.
Patient safety and experience
I was the Patient Safety Officer at Capital and Coast District Health Board for 7 years. I am a leader in Patient Safety in New Zealand and I am experienced in teaching, developing and measuring interventions, applying improvement science, undertaking investigations and reviews, facilitating open disclosure and understanding patient experience.
I can assist you with your patient safety questions, challenges and workload.
Organisational culture
What does it take to have an organisation that functions well? I have extensive experience and expertise in working with people to get the best from them, and with organisations to get engagement from their employees. I am also an expert in organisational systems, processes and policies, improvement, risk and emergency management and safety culture.
I am available for project work to explore and address your organisational culture and improvement needs.
My values
- People are the key
- Working in partnership
- Respect, kindness and courtesy always
- Honesty and integrity
- Evidence based